Utilization leakage
What is the billable utilization for your AV technicians?
Many high-performing integrators target 75–80% utilization. A lot of teams end up closer to 60–65%.
Where is that 15% gap going? It's not a lack of technical effort. Instead, it is utilization leakage.
Do any of the following sound familiar for your team?
- Driving back to pick up components that should have been on the truck.
- Sitting idle while waiting for building access or for the site to be ready.
- Filling out paper timesheets or wrestling with manual entries into disconnected systems.
And there’s a quieter leak upstream: the proposal process.
When your design engineers spend hours per bid re-typing and reformatting data between tools, that is high-value capacity that cannot go to the next opportunity. It slows quoting, handoffs, and scheduling downstream. It’s not billable hours, but it does limit the number of projects that can be bid on.
The good news is that these aren't just “the cost of doing business.” They are automation-ready problems.
TimeBack Workflows solves these operational bottlenecks by acting as the digital middleware between your existing tools like D-Tools, ConnectWise, or Jetbuilt.
I run Automation Audits for AV integrators to map where data stalls between the office and the field. If that’s a priority for you this year, feel free to DM me.
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